Keysight Bolsters Support Services, Helping Customers Rapidly Deliver Solutions from Design to Manufacturing

Keysight Technologies announced KeysightCare, a new service model that offers design and test engineers dedicated, proactive support for instruments, software, and solutions.

Not maintaining equipment can lead to costly errors that delay product development and put a customer's potential market advantages at risk. Addressing these issues starts with keeping equipment up-to-date with the latest software and current calibration. KeysightCare offers unparalleled access to a range of resources such as technical experts, training materials, productivity tools, knowledge centers, and success managers, to speed customer innovation, and accelerate product time-to-market.

KeysightCare is offered in three service levels: Assured, Enhanced and Performance. The Assured service level offers committed response time to get customers the technical answers they need, faster.  A customer portal delivers access to a cloud-based knowledge base containing the latest information developed through decades of R&D and test experience, plus online support to manage service requests, and access to expert advice related to test and measurement challenges.

The Enhanced service level enables customers to avoid costly errors and delays with ongoing calibration, personalized support, and faster response times with a customer service manager focused on quickly identifying the procedure, test expert, or equipment updates needed to address a specific challenge. The Performance service level is ideal for customers focused on being first to market or who have a mission-critical project. It offers all the benefits of the previous tiers, plus emergency access to support outside normal business hours, and on-site services designed to keep customers efficiently operating from design to manufacturing (more info).